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Turning Prime Day Awareness Into Ongoing Customer Retention

Amazon
Amazon
Sponsored Products
Sponsored Brands
Sponsored Brands Video

July 2024 - August 2024

Snapshot

+448%

Total Sales Growth

+1100%

SnS Subscribers

+473%

Ad Sales

Problem

Launching into a competitive category with limited data

Simmons Pet Food entered the Amazon marketplace just two months before Prime Day — stepping into one of the most competitive categories in e-commerce: pet food. With minimal reviews, limited social proof, and low data history, the challenge was clear. The brand needed to establish credibility, drive awareness, and acquire loyal customers quickly during a high-traffic retail period dominated by established competitors.

Solution

Building awareness and customer loyalty through full-funnel Prime Day activation

BTR Media developed a visibility-first approach centered around top-of-search placement and Prime Day deal participation. The goal: reach as many new customers as possible while converting those moments of discovery into long-term relationships through Subscribe & Save enrollment.

We executed a combined strategy of Sponsored Products, Sponsored Brands, and Sponsored Brand Video to dominate search results and highlight Simmons’ unique value within the category. Creatives were optimized for performance and education — helping shoppers understand product benefits, build trust, and convert at scale.

High-Visibility Campaigns

Ran aggressive Sponsored Product and Sponsored Brand Video campaigns across all ASINs with deal badging to maximize traffic during Prime Day.

Customer Acquisition Focus

Targeted new-to-brand shoppers and drove Subscribe & Save sign-ups to secure repeat purchase behavior and build long-term retention.

Dynamic Optimization

Analyzed top performers mid-event, reallocating spend to the best-converting ASINs and continuously improving campaign efficiency.

Results

Prime Day activation drives immediate and sustained growth

The strategy produced rapid results. Total sales increased 448% month-over-month, while ad-attributed sales rose 473%. The Subscribe & Save program became the standout success — growing from 20 active subscribers in June to 1,217 by August, and maintaining an 80% 30-day retention and 62% 90-day retention rate.

This full-funnel approach not only captured high-intent Prime Day shoppers but also converted them into repeat, loyal customers, establishing Simmons Pet Food as a serious contender within the pet food category just months after launch.

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